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IT Consultant level III

The Woodlands, Texas | IT
Job ID: 74917
Listed on 9/13/2017

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

 

Position Title:   IT Consultant level III

 

Position Summary:

  1. Work with individual support groups to understand their business processes and guide them through identification of the best utilization of change management tool fit for their purpose and change management execution
  2. Coach support groups on best practices and provide guidance to senior change managers or supervisors on how to monitor their individual support group health relative to best practices
  3. Interact with auditors to level set prioritization of best practices applied by support groups, discuss appropriate exceptions or leniency and investigate data or approval discrepancies
  4. Create/develop analytics and tableau reports for general purpose as well as help identify more customized needs
  5. Develop self-paced training for change management processes and tools, conduct virtual training and face to face training as needed
  6. Monitor change template creation, utilization and mentor support group admins on correction and maintenance for proper change management
  7. Authoritative source for change management tools, best practices, procedures, requirements and processes
  8. Assist support groups in full comprehension of risk evaluation/analysis
  9. Participate in weekly Global Data Center change meetings
  10. Communicate major disruptive changes of major services to BIT representatives (services include: email, Skype, intranet/internet, mobility)
  11. Coordinate semi-annual change management workshop with representatives from Infrastructure organizations, WDS and Apps to align on major challenges/shortcomings of current change management execution and gain alignment on process improvements
  12. Represent change management process needs during development or enhancement of tools (ITSM or home grown tools - IT Console, ITSM Express, etc.)
  13. Design testing scripts and conduct reliability, user acceptance testing, regression testing as required for deployment of platform upgrades, new tools, enhancement of existing tools to ensure change management processes and business practices are in place and applied successfully
  14. Perform a technical deep-dive into the change management tool and process to troubleshoot CRQs that don't progress properly and identify root cause
  15. Analyze data and report on the direct relationship between changes and incidents

Required Skills/Experience:

  1. Exceptional communication skills, both written and verbal
  2. Excellent active listening skills
  3. Articulate messages to a variety of audiences and at all levels of the organization globally including translating technical issues/terms to a non-technical audience.
  4. Recognize and articulate the need for change and drive process improvements
  5. Influence without authority
  6. Decision-making and business judgment skills
  7. Establish and maintain strong relationships
  8. Excellent organizational, problem solving and root cause identification skills
  9. Be productive when working asynchronously with colleagues located around the globe.
  10. Adaptability to time pressures and changing priorities
  11. 5+ years experience and knowledge of change management principles, methodologies and tools
  12. Solid understanding of how people go through a change and the change process
  13. Experience with Remedy BMC Change management applications
  14. Experience with the Scaled Agile Framework (SAFe)
  15. Demonstrated ability to troubleshoot issues, identify root cause, and recommend solution
  16. Analytics and problem solving
  17. Develop and promote standard operating procedures
  18. CCMP certified
  19. ITIL v3 certified
  20. Prior experience with Customer Service / Application Support
  21. Working knowledge of infrastructure components across the technical stack