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Customer Support - CMS-UA

ARLINGTON HEIGHTS, IL | Clerical/Administrative
Job ID: 75825
Listed on 10/12/2017

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.


Position Title:   Customer Support - CMS-UA 


Position Summary:

  1. Customer call receipt first point of contact for Customers for problem recording.
  2. Customer verification, problem validation and documentation.
  3. Ticket Management.
  4. Status customer on a regular basis.
  5. Manage escalations.
  6. Adhere to SLAs, processes and tools.
  7. Basic trouble shooting routers/circuits.