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Customer Relations Specialist

Rochester, NY | Clerical/Administrative
Job ID: 78248
Listed on 2/13/2018

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Summary: Customer Relations Specialist

Duties:
 

  • Window based applications, Word and Excel (Outlook is a plus) and Customer service skills.
  • Adapt to changes in process and procedures as implemented.
  • Provide quality customer service to small and midsized corporations.
  • Problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner.
  • Meet departmental standards and expectations set forth by the department manager.
  • Meet criteria for daily call averages and call statistics individually and as a team.
  • Returned mail and written correspondence from customers must be completed.
  • Read, decipher, and explain invoices to customers.

Desired Skills/ Experience:

  • Customer Service
  • Telephone Etiquette
  • Microsoft Office Suites
  • High School diploma or equivalent experience
  • Type at least 30 words per minute and must have the ability to multitask.