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Desktop Analyst

Houston, Texas |
Job ID: 78261
Listed on 2/13/2018

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Summary: Desktop Analyst

Duties:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.
  • Ensures work is performed in accordance to company policies, standards, and procedures.
  • Assists with installing and de-installing software, PC's and peripherals as required.

Desired Skills/ Experience:

  • Net+
  • Windows 10 experience
  • HP Hardware support and troubleshooting
  • Experience supporting Microsoft environments who can operate independently.
  • Must have A+ Certification
  • Network+
  • 5 plus years’ experience in actual Desktop