KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.
Job Summary: Customer Support
- Customer call receipt - first point of contact for Customers for problem recording.
- Customer verification, problem validation and documentation.
- Ticket Management.
- Status customer on a regular basis.
- Manage escalations.
- Interface with internal and external contacts.
- Adhere to SLAs, processes and tools.
- Basic trouble shooting routers/circuits.
Desired Skills/ Experience:
- Windows XP 7
- Microsoft Office Suites
- Internet connectivity
- High School diploma or equivalent experience
- Communication Skills - both oral and written
- Browser and Email Programs