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Customer Support

Arlington Heights, IL | Professional/Business Services
Job ID: 78988
Listed on 3/12/2018

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Summary: Customer Support


  • First point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external contacts.
  • Adhere to SLAs, processes and tools.
  • Basic trouble shooting routers/circuits.

Desired Skills/ Experience:

  • Windows XP 7
  • Problem resolution
  • Microsoft Office Suites
  • Internet connectivity
  • High School diploma or equivalent experience
  • Communication Skills - both oral and written
  • Business Customer Care Call Center
  • Browser and Email Programs