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Call Center Customer Service Professional - IV

Irving, Texas | Clerical/Administrative
Job ID: 83760
Listed on 9/11/2018

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Summary: Call Center Customer Support Professional IV

Duties:

 

  • Conduct call observations using an online observation system, call recording system and data mining system to deliver core customer experience data, analysis and recommendations to the observation team to be communicated outward 
  • Complete 100% of assigned observations 
  • Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly) 

Desired Skills/ Experience:

  • Prior experience is highly preferred (working in call center, call center support, PM or quality related work) 
  • FSC/Tech experience 
  • Strong understanding of call center processes 
  • Strong listening and written/oral communication skills 
  • Attention to detail 
  • Strong attendance is key to success and necessary to meet objectives 
  • Must have ability to work independently and in team environment