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Desktop Support Emerging Technologies

Chicago, IL | IT
Job ID: 100499
Listed on 8/12/2020

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Summary:  Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations.

Duties:  

  • Remote support of Windows XP, Windows 7, Windows 8, iOS.
  • Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified.
  • Resolution of blue screen errors and security issues.
  • Support for/with MobileIron or comparable Enterprise Mobile Device Management tools.
  • Support of wireless connectivity including dropped calls, modems and VPN.
  • Support for Exchange Active Sync (EAS).
  • Printer support.
  • RSA token support.