Remote Technical Support
KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.
TECHNICAL: Working independently, consults with users to determine their hardware, software or system functional requirements, and recommends the application of existing systems’ resources and IT standard solutions. Prepares detailed specifications and plans for implementation of IT solutions. Monitors network to ensure its performance and availability for all users and the clients that the company serves. Devises ways to apply existing systems’ resources to additional operations, including automation of manual tasks. Under moderate supervision, evaluates and maintains existing or proposed voice and data network solutions and services. Maintains all appropriate documentation in support of the voice and data network.
PROBLEM SOLVING: Maintains an effective understanding of business unit issues as they relate to technology. Available to participate in root cause analysis and assist in the development of actionable recommendations. Performs problem solving activities on both software and hardware systems, and escalates to the appropriate support personnel, as needed. Assists users in defining problems and undertaking corrective action to restore desired operating levels.
LEADERSHIP: Ability to understand company standards, processes, and best practices. Remains aware of current initiatives. Understands 3-year plan and is able to align to the strategic direction and priorities of the functional plan Supports implementation of new technologies.
COMMUNICATIONS: Capable of making prepared presentations; is in command of material and gives logical answers to questions. Prepares and listens well; draws out relevant information and effectively communicates to team. Writes clear summaries of own work; with guidance, writes small sections documents; understands and uses department standards.
1. Associates or Bachelor degree preferred.
2. 4-6 years experience within a technology related field.
3. Ability to work independently and team environments.
4. Ability to analyze situations, negotiate and position solutions towards the company's strategic plans, excellent execution skills.