KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Network Technician

Duties:

• Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met
• Manages 3rd party relationships relating to Network Operations 
• Consults with other technology teams to ensure operational success
• Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain
• Tracks and escalates open issues to ensure operational success
• Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems
• Coordinates activities with internal and external technology teams to support operational needs of the business
• Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready
• IT Process Management and Administrative
• Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations
• Ownership of incident, problem and change management network-related issues

Desired Skills/Experience:

• Networking background
• Networking technician experience
• Strong cisco background
  • Majority of switches are cisco – have some HP Aruba
  • Commands are similar but diff
• Troubleshoot enterprise wireless networks
• Troubleshooting connectivity w peoples devices – trying to connect to wireless
• Looking at controller and AP troubleshooting
  • Associate with it
  • Tracking down mac address on network and able to troubleshoot it
• Basic knowledge of load balancer
  • Manipulating them for the application teams
  • Supporting when there are changes, etc.
• Firewall experience would be a plus
  • Monitoring the firewall but will escalate when there’s an alert on the firewall

*mjp123