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Network Technician

Chicago, Illinois | IT
Job ID: 102781
Listed on 1/7/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Network Technician


  • Monitors and manages all voice and network infrastructure to ensure availability and performance metrics are met
  • Manages 3rd party relationships relating to Network Operations 
  • Consults with other technology teams to ensure operational success
  • Delivery/Support - Ensure the availability, performance, and operational integrity of Network Operations domain
  • Tracks and escalates open issues to ensure operational success
  • Performs root cause analysis to quickly recover from any network service interruption, and to prevent recurring problems
  • Coordinates activities with internal and external technology teams to support operational needs of the business
  • Reviews all network related change management tickets to ensure their promotion into the production environment is operationally ready
  • IT Process Management and Administrative
  • Encourages and enforces compliance to IT Service Management process and procedures pertaining to Network Operations
  • Ownership of incident, problem and change management network-related issues

Desired Skills/Experience:

  • Networking background
  • Networking technician experience
  • Strong cisco background
    • Majority of switches are cisco – have some HP Aruba
    • Commands are similar but diff
  • Troubleshoot enterprise wireless networks
  • Troubleshooting connectivity w peoples devices – trying to connect to wireless
  • Looking at controller and AP troubleshooting
    • Associate with it
    • Tracking down mac address on network and able to troubleshoot it
  • Basic knowledge of load balancer
    • Manipulating them for the application teams
    • Supporting when there are changes, etc.
  • Firewall experience would be a plus
    • Monitoring the firewall but will escalate when there’s an alert on the firewall