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IT Project Coordinator

Maryland Heights, Missouri | IT
Job ID: 102837
Listed on 1/11/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

IT Project Coordinator

Job Summary: Plans, organizes, facilitates, and communicates activities to promote software releases between test environments and into the production environment. Provides coordination between the application and test teams and ensures that a structured approach to risk assessment and business impact is employed. Responsible for following the Release Management (RM) processes.

Duties:

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Practices adherence to the Release Management (RM) processes, policies, and procedures and makes recommendations for updates to the Release Management documentation
  • Provides operational level oversight and control through the use of Release and Communications Plans, System Organization and Dependency Charts established for each Program/Application Stack
  • Ensures the appropriate amount of Planning is conducted based on method and complexity of the release in order to minimize risks and to clearly articulate impact of the maintenance to the stakeholders
  • Maintains highly accurate tracking of code releases and system maintenance for all environments, as applicable to each Program/Application Stack, to ensure environments are kept in alignment and to provide accurate Release Management (RM) metrics
  • Obtains and aligns resources in coordination with the applicable Resource Managers and ensures that deployment Method of Procedures (MOPs) are reviewed by appropriate Resources prior to the maintenance window
  • Ensures that functional testing was passed in a lower environment prior to release into an RM managed environment, and that the Production deployment procedures are practiced in a similar, lower environment
  • Reviews required artifacts for accuracy and completeness as applicable to each environment (Examples:  Release Notes, Methods of Procedure, Test Results, and Change Requests)
  • Provides communications necessary for successful deployments, communicates release results when outcome deviates from the plan, and maintains a Release Calendar in accordance with each Program’s Communication Plan
  • Coordinates Releases with the Support Center, Change and Configuration Management, Data Center Teams, Test Teams and other external groups where applicable and according to external team processes
  • Actively monitors Quality Assurance (QA) and User Acceptance Tests (UAT) deployment progress and ensures Release Analyst availability if needed for escalation on Production deployments 
  • Engages resources for deployment troubleshooting and ensures that application owner signoff is obtained before a roll back or other deviation from the plan is acted upon
  • Ensures that Release Retrospective is conducted for release windows that are significantly exceeded or completed unsuccessfully and that root cause and appropriate corrective actions are identified and acted upon
  • Ensures that applicable approval and deployment emails are archived to SharePoint

Desired Skills/ Experience:

  • Bachelor’s degree in business related discipline, or equivalent work experience
  • Technical Project Coordinator Experience: 1+
  • Ability to read, write, speak and understand English
  • Fundamental understanding of IT technologies and testing methodologies
  • An overall control-oriented focus to ensure processes and service delivery are compliant and risk averse 
  • Demonstrated ability of maintaining metrics based process improvement
  • Demonstrated ability to develop strong alliances and collaborate with those outside of your immediate organization
  • Strong customer service mindset with ability to appropriately balance risk with service delivery expectations 
  • Detail oriented with strong organizational skills
  • Excellent inter-personal skills (listening, written and verbal communication) to partner with a diverse set of stakeholders
  • Intermediate problem solving and analytical skills 
  • Demonstrated ability to positively influence outcomes
  • Demonstrated track record as a team player and as a critical thinker
  • Familiarity with ServiceNow Change Management and CMDB or similar tools
  • Proficient with the Microsoft Office Suite of products (MS Access experience a plus)
  • Familiar with Defect Tracking tool such as HP ALM or similar
  • Familiar with Code Repository tools such as CVS, GIT or similar
  • IT Service Management experience