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Ecommerce Operations Manager

Columbus, Ohio | IT
Job ID: 103748
Listed on 2/17/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Ecommerce Operations Manager


  • Serve as the subject matter expert to internal and external cross-functional partners, for new feature planning, solution design, and production support
  • Review business roadmap initiatives and provide development level of effort estimations to business decision makers to facilitate alignment on, and influence planning of, workflow to meet brand business goals
  • Review, understand and translate business requirements into technical direction to the development teams while keeping user needs top of mind, ensure quality development on actionable items
  • Partner with internal technical teams to ensure major milestones are being met and continuously identify development process gaps and implement solutions accordingly
  • Work with cross channel teams and leads to support and perform development workand production support of loyalty technology products
  • Understand and keep up to date with emerging technologies, trends and innovative solutions being implemented across the industry
  • Support integrationdesign and development work on the webstore platform; review and provide sign-off/approval on Functional Specification Documents and Technical Design Documents provided by system integration partner(s)

Desired Skills/Experience:

  • Bachelor’s degree in Computer Science, Information Systems, or technology/engineering-related field; or equivalent experience in comparable role
  • Expertise, experience, and knowledge of technologies
  • Experience developing or leading development teams in an ecommerce, CRM, digital marketing/personalization environment
  • 5+ years of experience in technology product development
  • Excellent communication skills (written and oral), including ability to translate business objectives into technical requirements, provide concise narrative to leadership of complex systems/concepts,and oversee multiple projects and production support activities simultaneously
  • A leader, but also a team player; proven ability to work well individually and within the team environment; delegating and sharing decision-making with teammates as appropriate
  • Excellent listening skills and emotional intelligence
  • Good technical understanding and experience of working with development teams and familiarity with technical platform development, integration, and deployment processes
  • Experience working with JIRA and Confluenceor other leading ALM (Application Lifecycle Management) tools 
  • Familiarity with User Experience concepts and best practices
  • Strong comfort level with ambiguity and constantly shifting priorities
  • Ability to multitask in fast-paced environment and prioritize competing demands based on technical complexity and efficient design principles
  • Ability to manage time and prioritize tasks by importance, due date, and interdependence with other tasks
  • Demonstrated experience working with full product development life cycles, preferably experience working in an Agile or Scrum environment