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Program Manager II

Greenwood Village, CO | IT
Job ID: 104953
Listed on 4/1/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Program Manager II

Job Summary: We’re looking for a Program Manager to join the team that’s helping to build out the organization’s 5G network. This person will be responsible for making sure that the company ensures a seamless experience when transitioning from an alternative mobile vendor. They will be involved in understanding the customer journey, LBGUPS, and making sure the customer’s experience is positive enough to launch.


  • Creating surveys for battery life, network performance, apps, in-transit performance, customer perception (phased approach surveys)
  • Analyzing any feedback from customers
  • Working closely with customer ops groups and reporting to executives/pitching based on findings
  • Ensure a seamless customer experience – mapping it out! 

Desired Skills/Experience:

  • Mobile/MNO experience
  • Experience pitching/working closely with stakeholders
  • Strong understanding of Excel/creating presentations for executives
  • Experience designing and improving customer experience for new lines of business and/or major initiatives.
  • Experience collecting, analyzing, and interpreting customer interactions data to identify requirements and information useful in optimizing customer experience.