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Program Manager II

Greenwood Village, CO | IT
Job ID: 104953
Listed on 4/1/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Program Manager II

Job Summary: We’re looking for a Program Manager to join the team that’s helping to build out the organization’s 5G network. This person will be responsible for making sure that the company ensures a seamless experience when transitioning from an alternative mobile vendor. They will be involved in understanding the customer journey, LBGUPS, and making sure the customer’s experience is positive enough to launch.

Duties:

  • Creating surveys for battery life, network performance, apps, in-transit performance, customer perception (phased approach surveys)
  • Analyzing any feedback from customers
  • Working closely with customer ops groups and reporting to executives/pitching based on findings
  • Ensure a seamless customer experience – mapping it out! 

Desired Skills/Experience:

  • Mobile/MNO experience
  • Experience pitching/working closely with stakeholders
  • Strong understanding of Excel/creating presentations for executives
  • Experience designing and improving customer experience for new lines of business and/or major initiatives.
  • Experience collecting, analyzing, and interpreting customer interactions data to identify requirements and information useful in optimizing customer experience.

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