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Usability Testing Lead

San Francisco, CA | IT
Job ID: 105058
Listed on 4/5/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Usability Testing Lead

Job Summary: The Usability Testing Lead is an expert at conducting user research studies that zero in on and quantify usability issues. The Usability Testing Lead excels at communicating findings that are clear, persuasive, and actionable. You’ll work with a team that is focused on delivering usable solutions. You’ll work closely with Designers to help them understand the quality of their work by testing high-fidelity, clickable prototypes. You’ll also partner with Designers to test products ready for release as well as currently released to uncover usability issues and drive Product Managers and Engineers to action.


  • Partner with the UX Design Team to identify and prioritize research needs and outcomes
  • Select and use appropriate research methods and tools based on research needs and goals
  • Coordinate the logistics of executing usability studies
  • Moderate 1:1 usability testing sessions
  • Manage customer recruitment based on data metrics and track participation and incentive allocation
  • Document, compile, synthesize and communicate research findings and actionable recommendations to help inform decision making
  • Conduct heuristic evaluations and regular usability audits
  • Collaborate with designers, content strategists, product managers, engineers and data scientists
  • Constructively contribute to design critiques and reviews

Desired Skills/Experience:

  • 5+ years’ experience in applied product, including web, tablet and/or mobile
  • Experience working with testing tools including UserZoom,, or Qualtrics
  • Ability to balance and synthesize quantitative data and qualitative feedback
  • Ability to frame, organize and communicate your work and help others understand how it fits into the design process, including non-designers
  • Bachelor’s degree in Research, Human-Computer Interaction Design or other relevant fields