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User Experience Designer II

Seattle, WA | IT
Job ID: 106702
Listed on 5/28/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

User Experience Designer II

Job Summary: You will become deeply involved with our customers – creating personas, user journeys and task flows through both primary and secondary research.  You will be a key partner, in collaboration with product management and engineering, to drive our product vision going forward. To support the product team, you will be required to plan, build, and present creative concepts, take direction, and manage concurrent development efforts.

Duties:

  • Provisional Personas & Journey maps for our self-service & support selling customers created from both primary and secondary research
  • Fully articulate the design/experience vision in collaboration with product management on how we can evolve with our changing customer and business needs
  • Form partnerships and work side-by-side with in house and remote research, product managers, accessibility, UX copy and engineers
  • Deliver wireframes, flows, and high-fidelity screens to our engineering teams
  • Collaborate on and advocate for UX success metrics
  • Participate in all sprint ceremonies with cross-functional partners

Desired Skills/Experience:

  • Bachelor's Degree in Human-Centered Design, Product Design, Human Computer Interaction, Graphic Design, Information Architecture, Multimedia, Communication, Marketing, Journalism, Instructional Design, related field or Equivalent Industry Experience
  • 2+ years’ experience in Experience Design (e.g. UX Strategist, UI Designer, Interaction Designer, UX Architect, Product Designer) or 6+ years’ experience in a role adjacent to the practice of experience design (e.g. Copywriter, Visual Designer, User Researcher) 
  • 1+ year working on Customer Support/Customer Service portals
  • Advanced knowledge of Experience Design principles and deliverables
  • Advanced ability to communicate design concepts effectively, build consensus, and justify decisions 
  • Contributes to leadership stakeholders of multidisciplinary teams of visual/interaction designers, copywriters, and information architects 
  • Portfolio showcasing Experience Design case studies 
  • Above average experience with tools such as Figma, Sketch, Photoshop, Illustrator, InVision, Visio, Balsamiq, Axure, OmniGraffle, etc. 

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