Find A Job

Content Management Specialist

Hilliard, Ohio |
Job ID: 108188
Listed on 7/19/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Content Management Specialist

Job Summary: 
Transform the customer and employee experience by leveraging content engineering and technology to deliver support content that is personalized, created once and published everywhere. Align performance support content with centralized support content strategy.

Duties:

  • Creating strong content architecture for AI/ Bot strategy and scalability
  • Reducing or eliminating content duplication inside tools
  • Creating omni-channel content and single source reusable content in snippets/fragments
  • Ensure optimal self-serve experience, with the ability to find consistent answers across channels
  • Ensure performance support content is up to date and consistent across the channels

Desired Skills/Experience:

  • Experience with a Content Management System (such as Adobe Experience Manager)
  • Experience creating independent content based on a Content Fragment model
  • Strong technical writing skills, understanding of content modeling and metadata
  • Exceptional and proven presentation, verbal, and written communication skills
  • Ability to effectively negotiate solutions and deadlines with others at all levels of the business
  • Independent worker, self-motivated and strong decision-maker
  • Strength in managing time, multi-tasking, and advanced organizational skills
  • Demonstrated critical-thinking, negotiation and analytical skills
  • Available to work occasional evenings and/or weekends as needed for support of specific product, process, or system launches