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Lead Trading Application Support

Chicago , IL | IT
Job ID: 108233
Listed on 7/20/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Lead Trading Application Support


  • Ensure all applications supported by the team are maintained to the highest possible standards with maximum levels of attainable productivity and efficiency
  • Lead day-to-day operations for trading systems primary utilized out of the North American offices
  • Ensure seamless handoffs occur between app support team members with a follow-the-sun support model
  • Lead the team in change management meeting, configuration change requests, and production releases
  • Follows best practices for support of applications, including meeting SLAs, ensuring documentation is up to date, provide multi-channel availability, increase first contact resolution, set and meet KPIs
  • Maintain the team’s project backlog and hold team members accountable for their assigned action items
  • Conduct biweekly one-on-one meeting with all direct reports to provide continual feedback and track goal progression
  • Assist the team in documentation and creation of runbooks
  • Train new team members on the supported systems/processes along with dependent upstream and downstream interfaces
  • Seek automation opportunities at every turn and create a team culture of automating every manual process
  • Lead the team in producing RCA (Root Cause Analysis) after every outage / major incident in the production environment
  • Lead the team in collaborating with other supporting teams, Core IT, and stakeholders as needed
  • Assist in determining requirements for dashboards, monitoring, and alerting tools for all supported applications

Desired Skills/Experience:

  • 7+ years experience with Linux and/or Windows environments
  • 7+ years experience in MS SQL and/or Oracle
  • 7+ years experience in REST/SOAP API
  • 7+ years experience in FIX/SWIFT Protocols
  • Ability to remain flexible during times of change and react to project adjustments and alterations promptly, efficiently and positively
  • Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment
  • Work flexible hours, including weekends and evenings
  • Willingness to travel up to 15% of the time