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Senior Trading Application Support Analyst

Chicago, IL | IT
Job ID: 108235
Listed on 7/20/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Senior Trading Application Support Analyst

Job Summary: 
The Senior Application Support Analyst will provide Tier 2 to Tier 3 application support and maintenance to various 3rd party and custom developed applications to our distributed business units. The Senior Application Support Analyst will provide final internal escalation to the team.


  • Will quickly be a subject matter expert in all 70+ supported trading applications, with primary focus on Murex, TwoFour, and FIX protocol leveraging platforms.
  • Comfortably and confidently take on the support of any application or process within our scope. 
  • Can fully own onboarding of new supported applications. 
  • Mentors all subsequent Analyst levels in support, escalation, incident management, project management procedures. 
  • Aides in the development in departmental process and procedures. 
  • Can take ownership of a technical project, meet deadlines and requirements of said project, while still conduct daily duties and production and non-production support. 
  • Follows best practices for support of applications, including meeting SLAs, ensuring documentation is up to date, provide multi-channel availability, increase first contact resolution, set and meet KPIs
  • Identifies and resolves technical issues with assigned technical infrastructure hardware, software and work processes
  • Communicate effectively in non-technical terms with staff to troubleshoot application issues, diagnose root causes, and bring to resolution
  • Collaborate with other supporting teams as needed
  • Contribute to customer “how to” documentation, knowledge base articles, and internal troubleshooting guides
  • Conduct and configure system based monitoring as needed

Desired Skills/Experience:

  • Bachelor’s Degree in IT field or 5-7 years of experience
  • Experience in leadership, development, advanced professional solutions and technical project deliveries
  • 5-7 years experience in Incident management, support runbooks, service desk issues. Incident/Problem Management certification a plus.
  • 5-7 years experience in all technical skillsets such as SQL, Bash, Python, etc.
  • Previous experience supporting trading applications including Murex, TwoFour, FIX drop copy and order routing sessions, and large portfolios of proprietary trading platforms leveraged globally by developers, back office, front office, regulatory, compliance teams
  • Previous experience supporting automation tools such as UiPath
  • Previous experience supporting scheduling tools such as VisualCron or JAMS
  • Previous experience with ticketing systems such as FreshService or ServiceNow
  • Expert level experience in Linux, Bash, and one of either Perl or Python
  • Proven experience and understanding of infrastructure, physical blades, VMs, clustered databases, distributed application systems, networking
  • Expert level experience in monitoring and handling alerts, leveraging Greylog, Rapid7, Splunk a plus
  • Experience in FIX & Swift Protocols. Integrations, conformance, productions support.
  • Experience writing basic database queries, automation scripts, or debugging any aforementioned.
  • Experience in advanced technical analysis, technical solutions, infrastructure support engineering.
  • Experience in MS SQL and/or Oracle
  • Experience working in futures, commodities, rates, OTC and FX
  • Experience in providing services to agreed SLA’s