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Change Management Analyst

Columbus, Ohio | IT
Job ID: 108263
Listed on 7/21/2021

 

 

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Change Management Analyst

Job Summary: 
Change Management Analyst will oversee and provide guidance for the IT Change Management process. Analyst will verify all policies and processes are followed and authorize Change Requests.

Duties:

  • Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal, and third party audit requirements
  • Daily change reconciliation process
  • Coordinates change review meetings
  • Reviews completeness and quality of change information entered into the change management system and works with change owners to correct deficiencies
  • Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes
  • Works with all parties to resolve change related scheduling conflicts according to established practices
  • Provide assistance in the coordination and control efforts of planned Significant changes
  • Demonstrates an overall understanding and knowledge of the supported applications and production environment
  • Reporting and Data Analysis

Desired Skills/Experience:

  • 3 - 5 years of IT support and service delivery experience
  • Strong skills in the use of a Service Management tool, preferably ServiceNow
  • Customer service skills to discuss and investigate Change records with the Change owners
  • Excellent problem solving skills
  • Highly motivated
  • ITIL Foundations certification a plus