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Process Compliance Analyst

Town & Country, Missouri | IT
Job ID: 108298
Listed on 7/21/2021
KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Process Compliance Analyst

Job Summary: 
The ideal candidate will have a high aptitude for investigative interviewing, process mapping, and authoring detailed documentation. To succeed in these efforts, this person will engage in design and development conversations, seek out information in a number of repositories, and host meetings to gather relevant details and approvals.

Duties:
  • Auditing and analyzing operational policy documentation and adherence to defined processes, pulling in technical teams and SMEs as needed
  • Maintaining documentation used by our internal operations team members and teams within IT Service Operations, Data Center Operations, IT Security, and Internal Audit Services
  • Clearly defining and documenting new policies, processes, and reference articles
  • Interviewing application and business team members to conduct business impact assessments for supported applications
  • Hosting meetings with members of leadership and department teams to communicate new processes and changes to existing processes
  • Providing guidance to junior members of the team as needed
Desired Skills/Experience:
  • Experience as a process engineer or analyst
  • Very strong written and verbal communication skills with the ability to capture and articulate technical and non-technical details, as well as elaborate process flows
  • ITIL service framework and service transition experience
  • Experience with Lean, BPI, Kaizen, CMMI, or other process improvement models.
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