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Field Support Analyst

Fenton, Missouri | IT
Job ID: 109865
Listed on 9/10/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Field Support Analyst

Duties:

  • Utilize administration software to document and track incidents, requests and provide after-hours end user support
  • Identify issues and escalation to the appropriate support group
  • Follow departmental standards and procedures
  • Assist with creation of prepared presentations
  • Performs tasks of a general nature to aid in the ongoing support of various system platforms
  • Work with others in the department to perform routine issue resolution
  • Troubleshoot and resolve end-user problems and ensures correct operation of technology

Desired Skills/Experience:

  • Associates or Bachelor degree
  • 1+ year(s) of experience within a technology related field
  • Ability to work independently and team environments
  • Ability to analyze situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills

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