Find A Job

Billing Design Analyst

Charlotte, North Carolina | IT
Job ID: 109878
Listed on 9/13/2021

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Billing Analyst

Job Summary:
Our client is looking for a Billing Analyst who is responsible for analysis, documentation, and creating billing solutions. Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership. This position includes documenting high-level solutions, performing testing of the solution, documenting the configuration, submitting developer requirements, and providing technical billing subject matter expertise and support of billing solution launches.


  • Work intimately with business owners or design architecture on understanding requirements and documenting requirements
  • Develop and document billing solutions including process flows
  • Understand all order entry processes and procedures and business rules within the company
  • Work with Data Standards, requests data standard codes, and ensures we are following data standard guidelines
  • Perform analysis on billing systems, billing data, and processes in order to determine the best billing design and solution
  • Provide support for complex issues within our billing systems
  • Run queries and pulls billing data to support analysis and billing design
  • Design solutions for Master Enterprise Catalog to support the Gateway system
  • Create and documents billing system configuration guides
  • Perform other duties a requested by supervisor

Desired Skills/Experience:

  • Bachelors degree in Information Technology, Computer Science, or related field or equivalent work experience
  • 2+ years experience with billing system code configurations, including prerequisites
  • 2+ years experience billing system experience related to campaigns, rates, packages, and taxes
  • 2+ years experience with database reporting tools, queries, SQL, and macros
  • ICOMS/CSG experience preferred 
  • Strong communicator, written and verbal
  • Ability to read, write, speak and understand English
  • Ability to conduct presentations in front of an audience 
  • Ability to analyze and interpret data
  • Ability to communicate with all levels of management and company personnel
  • Ability to handle multiple projects and tasks
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to work independently
  • Knowledge of industry requirements used to support end user cable, data, and telephony billing
  • Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
  • Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, Visio, and Project