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Employee Success Specialist

San Francisco, CA | Other Area(s)
Job ID: 110826
Listed on 10/13/2021
KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Employee Success Specialist

Duties:
  • Act as the first point of contact for Return to the Office questions, Contact Tracing, and other employee need programs
  • Interpret and apply understanding of Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees
  • Leverage Concierge knowledge to identify trends and recommend solutions
  • Consults with RTO team and other People Services and Operations departments, Payroll, ESBPs, Salesforce legal counsel, as necessary
  • Track, report and analyze case trends utilizing Service Cloud
  • Manage or participate on special projects and/or programs requiring Benefit department stakeholder input
  • Evangelist of continued adoption of the shared services Tier 1/2 RTO model
  • Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act regulations
Desired Skills/Experience:
  • Bachelor's degree or equivalent experience
  • 1+ year(s) experience in human resources, including shared services experience
  • Bilingual Japanese – English a plus
  • Prior experience with working in a centralized Shared Services or human resource function preferred
  • Ability to build, develop, implement and engage in new service delivery approaches
  • Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment
  • Adept understanding of client motivations and business pain points
  • Experience working in a high volume, fast-paced environment, preferably in a high growth technology company
  • Ability to make decisions guided by policies, practices, procedures and business plan

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