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NOC Technician

Tampa, Florida | Technical
Job ID: 111395
Listed on 10/28/2021
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NOC Technician

Job Summary:  This position is located within a 24x7x365 network monitoring and support center. The Network Control Center (NCC) supports the Macy’s Department Stores network. This position requires the incumbent to demonstrate expertise using network monitoring tools to monitor and operate 500+ network sites supported by all network devices. Network troubleshooting is required to support Macy’s voice, video and IP-data traffic. The Network Control Center (NCC) is staffed 24x7x365 and requires the incumbent to work 12 hours shifts. This is a shift position.

Duties: 
  • Responsible for proactively monitoring network devices at over 500+ Macy’s locations
  • Provide 2nd level technical support for the MST network, including troubleshooting voice, video and data (IP) traffic
  • Documentation of customer issues in proprietary systems, Service Now and Remedy IR data base system for troubleshooting problems, tracking issues and reporting incidents
  • Monitoring and troubleshooting DS0’s, T1’s, SIP, PIP, EVPL, DS3’s, OC3s, FIOS, EVDO, DSLs, Cradlepoint, Cisco 819, and B1 circuits
  • Responsible for LAN in stores, data center and wireless environment, F5 load balancers
  • Responsible for engaging third party TAC vendors working through network issues
  • Responsible for engaging service carriers support groups to aid in trouble diagnosis and repair
  • Responsible for sending text pages/emails to personnel with outage information and updates
  • Responsible for running outage teleconference bridges effectively and professionally
  • Responsible for completing daily/nightly NCC check lists and turn over documents
  • Responsible for taking customer calls, emails and or instant messages and working with them to understand technical related issues

Desired Skills/Experience: 
  • Bachelors degree in Computer Science, Electrical Engineering, or equivalent work experience 
  • Technical Networking certifications are a definite advantage
  • Ability to work in a team environment as well as individually taking ownership of issues towards resolution   
  • General knowledge of telecommunications technologies including: TCP-IP, Packet Voice, WAN, MPLS, SD-WAN, TDM, LAN, and WWAN technologies, SBCs, Cisco Call manager and the inter-working of these technologies
  • Good knowledge and experience with the Internet Protocol suite is essential, including protocols such as BGP, OSPF and EIGRP, and their relationships and integrations in large-scale networks 
  •  A first-hand working knowledge of the following tools: HP Open View, CIC-NetCool and Service Now
  • General understanding of the overall industry direction with regard to telecommunication technologies and the applications they will support
  • Knowledge of Cisco router products (2600, 2800, 3600, 3700, 3900, 5300, 7200, 7500, ASR, Meraki MS- 225, MS-350, Meraki MX-67C, MX-64)
  • Good written and oral communication skills 
  • Ability to effectively document network outages and activities performed to restore outages
  • Excellent customer care skills including experience taking customer related technical calls
  • Previous networking experience in NOC / NCC environment
  • CCNA and CCNP Cisco certifications
  • SD-WAN Technology (Versa, CloudGenix), F5-Load balancers, IPT, SIP experience