UX Content Manager

Job Description: As the digital voice, the UX Content Manager strategizes, creates and manages clear, consistent and engaging UX content, including information architecture, product copy, calls-to-action, microcopy, naming conventions and taxonomies, that help drive bottom-line business results for the company. You’ll work across a broad range of customer experiences and touchpoints, including branded websites, software and product development, online sales channels, mobile, email and other digital content.

The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. 
 
KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation.  Come work with us! 

Here’s what you can expect from a UX career:

• Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth
• Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on business
• Join a proven UX organization that is benefitting from high growth, demand, visibility and investment
• Practice true user-centered design, supported by robust research and analytics capabilities

Responsibilities:

• Manage a team of content designers, guiding them toward project success and achieving career goals
• Set UX content strategy for the company website, as well as connected sites and experiences, and assure adherence to that strategy through communication and design direction
• Prioritize content design work
• Set and measure key performance indicators for UX content design work across the company website
• Partner with SEO specialists and oversees article writing, editing and enhancements
• Write and edit copy according to brand voice guidelines and make certain all content meets the brief, is appropriate to the channel, and meets relevant requirements
• Write, review, and edit all copy for grammar, punctuation, spelling, brand guidelines, legal changes, internal consistency, etc.
• Act as SME and resource for content team members
• Ensure established content processes are followed by entire UX team
• Actively determine and implement new processes for benefit of team, developers, and stakeholders
• Act as mentor to junior team members, regardless of reporting structure
• Utilize best UX and digital writing practices to turn product and marketing requirements into a clear and concise experiences for customers, including calls-to-action, microcopy, interaction flows, feature development and navigation
• Collaborate with a multidisciplinary UX team to design a variety of compelling user experiences
• Use data and research to evaluate content’s impact and derive customer insights that will help solve the biggest customer problems and show real business results
• Work with and gain approval from other stakeholders and legal
• Serve as a brand ambassador and owner of the company voice

• Bachelor’s degree or higher in English, Journalism, Advertising, Communications or similar
• 7+ years experience as a content designer, UX writer, copywriter or content strategist
• Experience working with a cross-functional UX team
• Familiarity with agile development processes
• Training or experience using human-centered design techniques