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UX Content Manager

Northbrook, Illinois | Technical
Job ID: 117662
Listed on 5/5/2022

UX Content Manager

Job Description: 
As the digital voice, the UX Content Manager strategizes, creates and manages clear, consistent and engaging UX content, including information architecture, product copy, calls-to-action, microcopy, naming conventions and taxonomies, that help drive bottom-line business results for the company. You’ll work across a broad range of customer experiences and touchpoints, including branded websites, software and product development, online sales channels, mobile, email and other digital content.

The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. 
KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation.  Come work with us! 

Here’s what you can expect from a UX career:

  • Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth
  • Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on business
  • Join a proven UX organization that is benefitting from high growth, demand, visibility and investment
  • Practice true user-centered design, supported by robust research and analytics capabilities


  • Manage a team of content designers, guiding them toward project success and achieving career goals
  • Set UX content strategy for the company website, as well as connected sites and experiences, and assure adherence to that strategy through communication and design direction
  • Prioritize content design work
  • Set and measure key performance indicators for UX content design work across the company website
  • Partner with SEO specialists and oversees article writing, editing and enhancements
  • Write and edit copy according to brand voice guidelines and make certain all content meets the brief, is appropriate to the channel, and meets relevant requirements
  • Write, review, and edit all copy for grammar, punctuation, spelling, brand guidelines, legal changes, internal consistency, etc.
  • Act as SME and resource for content team members
  • Ensure established content processes are followed by entire UX team
  • Actively determine and implement new processes for benefit of team, developers, and stakeholders
  • Act as mentor to junior team members, regardless of reporting structure
  • Utilize best UX and digital writing practices to turn product and marketing requirements into a clear and concise experiences for customers, including calls-to-action, microcopy, interaction flows, feature development and navigation
  • Collaborate with a multidisciplinary UX team to design a variety of compelling user experiences
  • Use data and research to evaluate content’s impact and derive customer insights that will help solve the biggest customer problems and show real business results
  • Work with and gain approval from other stakeholders and legal
  • Serve as a brand ambassador and owner of the company voice
Skills and Qualifications:
  • Bachelor’s degree or higher in English, Journalism, Advertising, Communications or similar
  • 7+ years experience as a content designer, UX writer, copywriter or content strategist
  • Experience working with a cross-functional UX team
  • Familiarity with agile development processes
  • Training or experience using human-centered design techniques