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Fraud Operations Analyst

Greenwood Village, Colorado | IT
Job ID: 118864
Listed on 6/16/2022
Fraud Operations Analyst

Job Description: Our client is seeking a Fraud Operations Analyst to focus on helping protect the privacy of our members/customers and to identify suspicious activity. You will be responsible for developing and implementing processes for identifying suspicious behavior for potential and active member accounts, improving existing verification practices and managing pre and post purchase of member orders for devices and services. 

In this hybrid role, you'll work from home with occasional in-person training and meetings. We are hiring in the following locations: Denver CO, Dallas TX, Irvine, CA, Alpharetta GA, Basking Ridge NJ and New York City.

The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. 
 
KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation.  Come work with us! 

Responsibilities:
  • Lead fraud-related audits and investigations into potentially suspicious activity and reconciliations
  • Create Visible best practices and verification policies, and compliance rules that adhere to security rules
  • Identify areas that could create a gap in the fraud process or a potential risk and create stories that support fraud prevention of the Visible member base
  • Partner with the product team and developers to ensure that security changes needed to the existing CRM system to support the upcoming features and initiatives are agreed upon by the team for development
  • Manage internal processes for fraud mitigation and provide the training team with the resources needed in order for them to train the employees of the contact center
  • Coordinate with the Visible finance team to ensure that checks and balances are in place to identify areas they are focused on for member base audits
  • Establish a cadence for these check-ins and create reports to support the findings
  • Become the Visible SME on the fraud prevention process which can be used to protect members and their personal information and the company and the revenues that are being collected
Skills and Qualifications:
  • 3+ years of relevant work experience.
  • 3+ years of experience in Risk, Fraud Prevention, and chargeback/customer disputes
  • Hands-on experience with Jira, Confluence, or Tableau
  • Experience in a mobile-first environment
  • Experience with business letter writing

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