Network Engineer 

Job Description: Our client is seeking a Network Engineer who will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Their responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.
 
The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. 
 
KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation.  Come work with us! 
 

Responsibilities:

• Complete activations for external customers with some oversight
• Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops
• Troubleshoot post-activation issues
• Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards
• Proficiently manage the assigned queue to maintain service level objectives
• Maintain and support the network infrastructure
• Update all systems and databases with careful attention to detail
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
• Maintain a commitment to safe practices and hold others equally accountable
• Complete designated amount of work in a specified timeframe with a high degree of quality
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously

Skills and Qualifications:

• Associates degree or equivalent education and relevant experience
• 5+ years of related experience or equivalent
• May require technical certification
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
• Understanding and ability to interpret Circuit Designs
• Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
• Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points
• Beginner experience working with Internet and Private Network Solutions
• Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
• Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
• Beginner experience configuring CPE Routers and Switches

Preferred Qualifications:

• Telecommunications or other relative field of study/work
• Experience with SDWAN activations, troubleshooting and turn ups – Viptela experience is a major plus
• Certifications on related telecom or networking field 
• Experience in working in a fast-paced environment and dealing with ambiguity 
• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Fundamental knowledge of all Ethernet Topologies