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Network Engineer

Remote, Ohio | Technical
Job ID: 119005
Listed on 6/23/2022

Network Engineer 

Job Description: Our client is seeking a Network Engineer who will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Their responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.
 
The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. 
 
KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation.  Come work with us! 
 

Responsibilities:

  • Complete activations for external customers with some oversight
  • Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops
  • Troubleshoot post-activation issues
  • Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards
  • Proficiently manage the assigned queue to maintain service level objectives
  • Maintain and support the network infrastructure
  • Update all systems and databases with careful attention to detail
  • Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
  • Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
  • Maintain a commitment to safe practices and hold others equally accountable
  • Complete designated amount of work in a specified timeframe with a high degree of quality
  • Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously

Skills and Qualifications:

  • Associates degree or equivalent education and relevant experience
  • 5+ years of related experience or equivalent
  • May require technical certification
  • Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
  • Understanding and ability to interpret Circuit Designs
  • Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
  • Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points
  • Beginner experience working with Internet and Private Network Solutions
  • Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
  • Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
  • Beginner experience configuring CPE Routers and Switches

Preferred Qualifications:

  • Telecommunications or other relative field of study/work
  • Experience with SDWAN activations, troubleshooting and turn ups – Viptela experience is a major plus
  • Certifications on related telecom or networking field 
  • Experience in working in a fast-paced environment and dealing with ambiguity 
  • Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
  • Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
  • Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
  • Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
  • Fundamental knowledge of all Ethernet Topologies
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