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Network Engineer I

Remote, Ohio | Infrastructure & Engineering
Job ID: 120136
Listed on 8/4/2022
Network Engineer

Job summary:
Our client is looking for a Network Engineer to join the team.  In this role, your responsibilities will include: product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants.

KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation. Come work with us!

Responsibilities:
  • Complete activations for external customers with little oversight
  • Partner with the applicable departments to trouble shoot activations for customers such as Customer Care Manager’s, Account teams and Field Ops
  • Troubleshoot post activation issues
  • Excel at processing orders according to Service Level Agreements (SLAs), M&P's, On-Time Performance objectives and quality standards
  • Excel at managing the assigned queue (May be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives
  • Maintains and supports the network infrastructure
  • Update all systems and databases with careful attention to detail
  • Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes
  • Leverages knowledge to provide support to peers and provides new hire training
  • Organize and complete special projects assigned by Leadership
  • Utilize flexible scheduling to work outside of normal business hours in support of customer requests
  • Provide top level escalation support for Leadership
  • Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated
  • Maintain a commitment to safe practices and holds others equally accountable
  • Complete designated amount of work in a specified timeframe with a high degree of quality
  • Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously

Skills and Qualifications:
  • Associate's degree or equivalent education
  • 7+ years related experience in specific area or equivalent
  • Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
  • Understanding and ability to interpret Circuit Designs
  • Intermediate experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
  • Intermediate experience with Network Hardware including Routers, Switches, Wireless Access Points
  • Intermediate experience working with Internet and Private Network Solutions
  • Intermediate experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
  • Intermediate experience configuring Customer Provided Equipment (CPE) Routers and Switches
  • Excellent negotiating and persuasive skills to lead teams through change

Preferred Qualifications:
  • Bachelor's Degree or equivalent experience in Operations, Technology or related field
  • Certifications on related telecom or networking field. (3 certifications preferred – Cisco Certified Network Associate, Cisco Certified Network Professional, and/or MEF. Juniper or Alcatel)
  • Experience with SDWAN activations, troubleshooting and turn ups
  • Cisco Meraki experience is a major plus, Versa and/or Viptela experience is a plus
  • Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box)
  • Intermediate knowledge of Open Systems Intercommunication model
  • Working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, DWDM and Classless Inter-domain Routing (CIDR)
  • Intermediate knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
  • Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
  • Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
  • Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
  • Intermediate knowledge of all Ethernet Topologies


*mjp123