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Senior Business System Analyst

Bothell, Washington | Program, Project & Product Leadership
Job ID: 120160
Listed on 8/5/2022

Senior Business Systems Analyst

Job summary: 
Based in our Bothell Corporate office in WA, this role is responsible to drive and support CRM projects in US partnering with the medical affairs business functions and vendor partners on defining the configuration, data strategy and technical management of the US CRM environment. This role will be responsible for technical management of CRM eco systems while strategizing the future state architecture and roadmap of the application ecosystem.

The Analyst will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy business processes leveraging existing IT application landscape. This role has two major components - CRM Delivery - managing and delivering on key projects and enhancements and CRM Support - supporting the application eco system.

The KellyMitchell Group is a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants.

KellyMitchell has been recognized for the past seven years by ClearlyRated and Staffing Industry Analysts for “Best in Staffing - Client Satisfaction.” These awards are coveted by the top 1% of workforce solutions firms in the industry based on client feedback and appreciation. Come work with us!


  • Analyze the applicability of Veeva CRM and other applications as a solution for different business problems
  • Manage the application integrations across CRM landscape
  • Manage the implementation, configuration and ongoing administration of internal CRM deployments
  • Complete regular internal system audits and prepare for upgrades
  • Track application changes with version control and ensure that release management is documented appropriately
  • Partner with all stakeholders to manage quarterly Veeva CRM releases
  • Execute & manage IT vendor contract (s) and Service Order (s) as needed
  • Ensure management & control of IT project and / or operational financials and budgets as needed
  • Author and maintain SDLC documentation including requirements, configuration specification and test plans
  • Execute the day-to-day configuration, support, maintenance and improvement of our CRM and other application platforms
  • Act as Medical Affairs Team’s day to day local administration expert on customer relationship management (CRM) system, including system troubleshooting and basic administrative tasks such
  • as adding new account views, reports, and fields
  • Run and maintain backend Veeva CRM processes including account alignment / assignment and account maintenance (addresses, status changes, mergers, and archiving)
  • Collaborate closely with the Regulatory and Compliance function to ensure that all Legal and Regulatory requirements are maintained in the development and implementation of all integrated systems
  • Govern changes requests via operational change control boards

Skills and Qualifications:

  • 10+ years of experience in a combination of System development, maintenance and project management and delivery
  • Bachelor’s Degree in Computer Science or related field
  • Deep understanding of Veeva CRM, assignment on Medical Affairs, territories
  • Prior experience with Veeva CRM is required. Preferred experience with other integrated applications like Salesforce, Mavens and ModelN
  • Strong working knowledge of Commercial IT, processes, data, and systems
  • Strong technical expertise in troubleshooting and resolving issues
  • Strong understanding of the Master Data Management is desired
  • Prior Programming experience and IT development tools knowledge: SQL Server, Microsoft Visual Studio using Visual Basic, HTML Web services, Website development, Windows Forms Apps Development and Web APIs
  • Good business acumen to understand the value of business capabilities enabled by IT, interdependencies, and major risks
  • Solid communication, facilitation, and organization skills
  • Ability to develop strong and collaborative relationships with people at all levels within different functions
  • Travel of up to 10% may be required

Preferred Qualifications:

  • Prior experience with a large transformation / global rollout program in CRM
  • Veeva CRM Administrator certification 
  • Experience with multiple SDLC processes (Agile, Waterfall) 
  • Previous experience in biotech / pharmaceutical setting