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IT Program Manager

St. Louis, Missouri | Program, Project & Product Leadership
Job ID: 121220
Listed on 9/19/2022
Job Summary:  Our client is seeking an IT Program Manager to join their team out of Washington University in St. Louis, MO.  This Program Manager role sits in the WashU IT PPMO and is responsible for WashU IT projects that support the Student Sunrise Program. While this role is not responsible for managing the overarching Workday Student implementation, it is responsible for overseeing the fulfillment of WashU IT projects in Enterprise Applications, Data Management and Shared Infrastructure that support the Student Sunrise Program. Program work usually impacts multiple business units and/or departments; involves planning and monitoring program execution; project coordination and managing project interdependencies; creating and managing program budget(s); cross-project resource management; identifying and addressing problems and risks; ensuring excellent program documentation; facilitating effective stakeholder communications, negotiations, and problem-solving.

The Student Sunrise program is a once in a generation initiative to streamline the student technical infrastructure at Washington University, primarily by implementing Workday Student as the new student information system. The program includes a significant scope of integrations between Workday Student and numerous other systems/applications at the university. This scope is shared between the Sunrise project team, Workday consulting, and WashU IT. This work also includes potential refactoring of downstream systems in partnership with schools/units. The initiative is deeply connected to the strategic vision of the university with a goal to improve the student experience, enhance data/reporting/analytics, and streamline academic processes for the schools.

  • Develop and communicate program goals, responsibilities, expectations, risks and feedback with all parties in a timely manner
  • Set and manage customer and stakeholder expectations specific to the project
  • Communicate project direction, approach, priorities, events and status to all project resources and business sponsors
  • Build working relationships with project managers, team members, vendors and other departments involved in the projects
  • Influence decision-making on projects
  • Work with key stakeholders, sponsors and senior management to secure acceptance and approval of deliverables
  • Develop project charter, budget and work breakdown structure (WBS) and other required components of the project plan (change management plan, scope management plan, cost management plan, risk management, procurement management plan, stakeholder management plan, communications management plan, quality management plan, human resource management plan)
  • Identify needed resources, negotiate use of those resources, assign responsibilities and develop timeframes to facilitate successful completion of project activities and deliverables
  • Manage execution of project and program plans to support the ongoing needs of the IT department’s customers
  • Track and monitor project and program health utilizing standard metrics for schedule, scope, budget and stakeholder engagement
  • Track actual results to plan and analyze impact to report status, and take corrective action
  • Manage the stated scope and requirements assuring project changes are highlighted, understood and approved by the project sponsor
  • Assess and mitigate project risks and issues
  • Rely on extensive knowledge and professional discretion to achieve goals
  • Manage project procurements and external service providers
  • Schedule and facilitate meetings related to projects (may facilitate program level meetings)
  • Manage project closeout activities
  • Lead and motivate project teams to meet specific deadlines while meeting customer satisfaction expectations
  • Lend expertise to multiple project teams and task forces
  • Coordinate and facilitate lessons learned sessions for all projects, identifying opportunities for continuous improvement
  • Ensure project team(s) effectively utilize internal project management process and documentation standards
  • Actively participate and contribute to the PM and PgM Communities of Practice
  • Mentor and coach junior team members
  • Measure employee results and initiate personnel actions
  • Ensure adherence of services to departmental and university service standards
  • Act as a source of direction, training, and guidance for less experienced staff
  • Lead recruiting and staff supervision: set expectations, monitor progress, and provide formal and informal feedback
  • Resolve staffing issues, conflicts and performance shortfalls to minimize impact of program schedules and commitments
  • Collaborate with Project owner to develop project budget
  • Manage project costs and forecast to budget
  • Identify and manage budget risk
Desired Skills/Experience:
  • Experience managing a program with multiple, simultaneous projects and moving parts
  • Ability to pull info together and synthesize it for data analytics
  • Ability to build and manage solid stakeholder relationships