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IT Support Specialist

St. Louis, Missouri | Business Intelligence & Data Management
Job ID: 121279
Listed on 9/20/2022
Job Summary:  Our client is seeking an IT Support Specialist to join their team and assist with R&D software/hardware deployments.  The ideal candidate will possess the ability to work within a Research & Development organization by providing ongoing support of laboratory software applications.  Key prerequisites include experience in technical support of laboratory IT environments, strong customer relationship skills and a demonstrated track record of delivering timely and effective IT technical support.??????

  • Provide user support, troubleshooting, issue tracking and software documentation for R&D hardware and software
  • Support networked laboratory computers / instruments and troubleshoot connections as needed
  • Ensure continuous monitoring of all laboratory data operations
  • Implement backup procedures and restore activities for the laboratory environment for short and long term retention of instrument data
  • Support the laboratory PC sign-on facility that has been set up so that all data is stored centrally
  • Support and troubleshoot barcode scanners and label printers
  • Work closely with researchers to support GLP related activities, validation requirements, and maintain GLP-related documentation
Desired Skills/Experience:
  • Education - Computer science degree or business
  • Specialized knowledge of IT Laboratory processes, LIMS
  • Skills or Hands on corporate IT networking
  • Other characteristics such as personal characteristics, Team working experience
  • Professional Certification desired along with Experience of Laboratory IT support
  • Strong hands-on knowledge of Windows 7 and Windows XP (the latter being nearly phased out), and ability to deploy PC images and rebuild PCs from scratch when necessary
  • Ability to work with scientists to specify and order specialized PC hardware and software as needed for new scientific instrumentation being acquired
  • Strong knowledge of network topologies (including understanding the configurations of firewalls, VPNs, and routing protocols, and working with the networking team to set up the necessary configurations)
  • Experience in GLP regulated laboratory IT environments is preferred, or ability to quickly learn the unique requirements and procedures involved in validated systems
  • Eager to learn and organizations R&D IT environment, possess the ability to be creative, pro-active and take initiative in resolving R&D IT issues
  • Application database (SQL, Oracle) and related R&D software, LIMS niche