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S4 Hana Implementation Manager

Southfield, Michigan | Program, Project & Product Leadership
Job ID: 122498
Listed on 11/10/2022
Job locations:
  • Alpharetta, GA
  • Southfield, MI
  • Temple Terrace, FL

Job Summary:  Our client is seeking an experienced S4 Hana Implementation Manager to join their hybrid team.  In this role, you will provide support of business continuity and hyper-care post ERP conversion to SAP/S4/Hana and processing financial transactions.  In addition, you will establish relationships with all departments and levels of the organization in order to understand the needs of each, and assist with any ad hoc requests or special projects that require financial analysis.

Duties:
  • Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals
  • Respond to, document and resolve service tickets in a timely manner according to provided SLA’s
  • Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
  • Support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment
  • Provide exceptional customer service in person, via phone and email as necessary
  • Resolve help desk issues including troubleshooting hardware and software issues
 
Desired Skills/Experience:
  • 10+ years of related industry experience
  • Bachelor's degree in Engineering, Telecom/IT or Business Logistics
  • Intermediate ERP experience with SAP Intermediate
  • Microsoft Excel and Google Suite Experience
  • Experience with the following tools: CATs, PeopleSoft, SAP, Verizon Fuze tools, Jira Ticketing system
  • Experience with wireless cell site construction
  • Experience with wireless cell site equipment engineering
  • Strong time management skills
  • Ability to work independently
  • Excellent verbal and written communication skills


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