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Network Support - General

Tucson, AZ | Professional/Business Services
Job ID: 84090
Listed on 9/24/2018

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Summary: Senior level Network Technician


  • Work directly for the customer in whatever Network or Voice requirement is needed at the time.
  • Support Cisco networking hardware.
  • Participate in the implementation of new or refreshed networks
  • Work daily Incident and service requests Service Now tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device and Local Area Network issues with the assistance of the Network Engineer.
  • Support the completion of changes and maintenance in the Sunday Maintenance Window
  • Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor
  • Support  VOIP PBX, voice mail phone system.
  • Trouble shooting customer connection issues, configuring jacks, installing/repairing phones
  • Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines
  • Position supports all of the digital circuits as well as the wireless access points located throughout the site.
  • Provides site Smart hands support for network and voice engineers
  • Participation in the On Call rotation to provide Network & Voice system support

Desired Skills/ Experience:

  • Multicast IP routing protocols and technologies
  • Mobile device management
  • Firewall
  • Bachelor Degree or equivalent experience
  • CCNP Certification
  • VPN
  • TI Technology
  • SONET Technology
  • SNMP
  • Route filtering
  • Network load balancer
  • Network fundamentals
  • LAN and WAN
  • IP routing technologies
  • Frame relay
  • DS3 technology
  • Ciscoworks
  • Cisco knowledge
  • ATM Technology