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Project Management Professional - II

Hilliard, OH | Professional/Business Services
Job ID: 91518
Listed on 6/26/2019

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.


Title: Project Management Professional - II


Job Description & Responsibilities

The Online Content and Communications team within Workforce Development Group is responsible for the maintaining the integrity of the online reference system for all front-line employees and Indirect Agent content. This position is vital to the daily strategic operation of the business ensures that the latest content is always available 
The position is responsible for updating, creating and maintaining this reference and performance support content. 

  • Authoring of online content and performance support materials 
  • Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner 
  • Author content to align with writing guidelines and voice of the customer 
  • Appropriately tag content with metadata to improve content reuse 
  • Work with Product Management team to author support content 
  • Designs content that enables the successful implementation of company initiatives 
  • Participates on core teams in support of developing and drafting online and performance support content 
  • Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation 
  • Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc. 
  • Partner with cross functional subject matter experts in creation of materials 
  • Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc) 
  • Design and/or load documents and references into online resources 
  • Partner cross-functionally with communications team to launch online resources and communications concurrently 
  • Proactively identify performance reinforcement needs and process improvement ideas 
  • Assist team with topic clean-up and other content improvement initiatives 


Skills, Experiences, Knowledge

  • Bachelor's degree and equivalent work experience 
  • Background in knowledge management including understanding of Taxonomy, Metadata, and HTML 
  • Microsoft Suite proficiency 
  • Strong business acumen 
  • Strong technical writing skills, understanding of content modeling and metadata 
  • Exceptional and proven presentation, verbal, and written communication skills 
  • Strong, thorough knowledge and understanding of Microsoft Office Applications including Word, Outlook and Excel, or other document preparation tools 
  • Ability to effectively negotiate solutions and deadlines with others at all levels of the business 
  • Ability to effectively consult and communicate with internal teams 
  • Must be able to meet tight deadlines and have a strong customer focus 
  • Independent worker, self-motivated and strong decision-maker
  • Ability to work in a fast paced, changing environment and provide rapid turn-around on deliverables 
  • Strength in managing time, multi-tasking, and advanced organizational skills 
  • Well-developed problem solving and analytical skills 
  • Teamwork oriented 
  • Demonstrated critical-thinking, negotiation and analytical skills 
  • Demonstrated ability to be flexible and work in a high-energy, dynamic, and sometimes unstructured environment. 
  • Conflict management skills 


Nice-to-have skills/experiences

  • 2+ years wireless experience 
  • Experience with a Content Management System (such as Adobe Experience Manager)