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Payroll Administrator

Lake Mary, Florida | Clerical/Administrative
Job ID: 92779
Listed on 8/14/2019

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.


Title: Payroll Administrator


Job Description & Responsibilities

Work collaboratively in a team environment as part of the Employee Payroll Support (EPS) Team. Respond to payroll inquiries via inbound phone calls and emails and handle employee escalations. This position will interact on a regular basis with employees of all lines of business, HR, Time and Attendance teams and external Vendor Absence Administration personnel. Position performs a variety of activities in support of the functional processes, programs and/or services.

  • Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
  • Responsible for maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction
  • Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
  • Accurately update employee call details in the employee payroll support case database
  • Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
  • Impact the bottom line by problem solving and providing first call resolution
  • Respond timely and accurately to payroll related email inquires
  • Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee
  • Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
  • Supports internal and external audit compliance.
  • Other administrative duties, as required


Skills, Experiences, Knowledge

  • An Associate Degree or Certified Payroll Professional Certification or FPC or equivalent work experience.
  • One or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.
  • One or more years of Customer Service experience.


Nice-to-have skills/experiences

  • A Bachelor's degree.
  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
  • Finance Operations such as Payroll experience.
  • Experience with end to end payroll processing requirements.
  • Results oriented, strong sense of urgency, proactive.
  • Demonstrated ability to manage multiple functions simultaneously.
  • Possess knowledge of payroll practices, policies and procedures.
  • Strong quantitative, organizational and analytical skills.
  • Excellent communication skills.
  • Team oriented individual who interacts and supports team members, team building.
  • Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.