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Technical Writer

SeaTac, Washington | IT
Job ID: 93610
Listed on 9/9/2019

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.


Title: Technical Writer


Job Description & Responsibilities

  • Help develop training and technical documentation and build process flows to support a key IT Service Management application.
  • Assist the IT Operations Performance Team with the development and improvement of IT system processes and technical documentation.
  • Document, review and improve IT Service Management process and system documents and artifacts.
  • Collaborate with subject matter experts to gather, organize and document detailed per-system ITSM processes and procedures.
  • Suggest improvements to established templates and plans related to disaster recovery and general systems documentation.
  • Communicate to the ITSM Product owner the status of plans and any related issues.


Skills, Experiences, Knowledge

  • Communicate to the ITSM Product owner the status of plans and any related issues.Minimum three years practical experience in Technical Writing for Information Technology, preferred.
  • Knowledge of IT processes, procedures and terminologies, preferred.
  • Strong communication skills, required.
  • Strong knowledge of MS PowerPoint, Sharepoint, Word, Excel and Visio required.
  • Strong knowledge of Information Technology operation, preferred.
  • Strong ability to create, assimilate, and convey technical material in a concise and effective manner, required.
  • Ability to interview subject matter experts efficiently and conduct research necessary to produce accurate, comprehensive documents, required.
  • Familiarity with relational databases, data analytics, SQL, preferred · Proactive and able to ramp up on new concepts and methods quickly.