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Business Systems Analyst I

Richfield, Minnesota | IT
Job ID: 93651
Listed on 9/10/2019

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.


Job Title: Business Systems Analyst I


Job Description & Responsibilities

This role will supplement the Vulnerability Management Team in completing vulnerability management operational activities. Key responsibilities will include ticket issuing, project queue management, scan coordination, communication with IT teams, and remediation tracking. Candidates must be able to communicate clearly in writing and have strong self-organization skills.

  • Issuing remediation tickets to IT teams
  • Monitoring shared mailboxes for ad hoc requests
  • Communicating with IT teams about corrective actions
  • Escalating technical challenges to other TVMP team members
  • Tracking remediation tickets to close


Skills, Experiences, Knowledge

  • Experience with IT ticketing processes
  • Some experience with Windows and UNIX
  • Process-orientation with attention to detail
  • Strong written communication skills
  • Ability to work independently and self-organize given tasks


Nice-to-have skills/experiences

  • ServiceNow platform use experience
  • Security vulnerability management experience
  • IT patching process experience