Provisioning Tech II
KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.
Provisioning Tech II
Provisioning Technician is dedicated to Internet Access / VPN and IP products. The tech is responsible for providing "one call resolution" to customer reported installations. The tech works with customers, local carriers, transport repair organizations as well as other Company work groups. Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position. Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests. Perform trouble isolation for customers during the initial activation. Perform trouble isolation for customers during the initial activation. Engage other technical assistance teams to assist with trouble resolution and activation of circuits. Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology. Works with software and hardware tools to remotely identify and diagnose WANproblems. Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services. Has ability to understand and isolate physical layer problems. Applies excellent customer service. Understand and apply standard trouble shooting techniques. Demonstrate proficiency with trouble ticketing application as well as other internal tools. Ability to work off hours. Associate degree or 1+ year of related work experience. Knowledge of TCP / IP. Knowledge of routing protocols. Knowledge of VPN principles. Experience with basic commands in Cisco, Juniper and Adtran routers. Understanding of DNS. 1+ year of technical experience on a Adtran, Juniper or Cisco routers. CCNA/CCNP preferred. Hours may vary depending on the needs of the business. 2-4 years of experience. 4-6 years of experience