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Service Desk Specialist II

Frisco, TX | IT
Job ID: 97629
Listed on 2/10/2020

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.
 

Service Desk Specialist II

Description:

At least 3 years relevant experience required. Serve as a central point of contact for all Company associates. IT questions, problems, or request for information of any supported application, utility or system. Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions. Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.