KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.
Responsible for day-to-day monitoring of global processes to identify, escalate, respond and mitigate operational issues, risks, process disruptions and resolve complex problems as needed. Daily focus includes process oversight, identifying best practices, and maintaining SLAs and key metrics that drive success and client delight. Responsible for analyzing metrics and available data in present-state to facilitate an improved future-state approach to aligned process and function(s). A successful candidate will be able to interact with a broad spectrum of stakeholders to discuss data analytics, reporting and application to ensure peak operational performance.
o Manage day-to-day global, cross functional, virtual monitoring function including capacity analysis
o Responsible for understanding the concept of workflow, including: end-to-end processing; meeting service level agreements; liaising with business partners; monitoring system outages, unplanned downtimes, and volume fluctuations
o Monitor straight-through and exception processing, performance metrics, data analysis to develop strategy for continuous improvement and increasing client delight
o Comfortable engaging with management and business partners to raise and discuss errors, issues, and opportunities for improvement.
o 1 – 2 years’ experience working with an operations team and/or technology unit
o 2 – 3 years data analytics and process flow management experience
o Strong data analytics mindset with ability to digest, interpret, and communicate numbers to tell a broader story of operational health
o Ability to deconstruct complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
o Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies
o Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives
o Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines
o Proactive and “no surprises” approach in communicating
o Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert
o Excellent interpersonal skills, positive attitude, team player, flexible
o Highly organized, adept at time management and problem solving.
o Knowledge of Treasury products, processes, and systems
o Workflow coordination experience
o Passion for robotics/automation technology and innovation